Network Operations Manager
Company: The Timberline Group
Location: Saint Louis
Posted on: April 2, 2026
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Job Description:
Network Operations is responsible for providing robust IT
services and support to all Divisions. As the Manager of Network
Operations, you will lead the team responsible for innovating and
maintaining a world class digital experience for all users. We are
looking for an IT professional to transform our network,
infrastructure, and operations support processes while ensuring we
have ongoing stability. The right candidate will be able to balance
day-to-day operations simultaneously while transforming how we
provide services to the user community and raising the bar in all
areas. Actively support and foster a culture of inclusion Driving a
program to improve our Operational Excellence - transforming
processes, procedures, and engagement models across internal and
external teams Implementing monitoring and automation across our
landscape to create a "lights-off" environment reducing the amount
of human interaction required to run and operate Interact with
management and staff to provide technical assistance for continuous
improvement of IT network, infrastructure, and operations services
Establish RACI's and collaborate with operational partners and
staff in a productive and positive manner Lead infrastructure and
network design and builds in new facilities Plan, organize,
schedule, and supervise the day-to-day technical support
activities, including troubleshooting, customer service issues,
approvals, and installations Establish metrics that measure,
monitor, and maintain alignment to Service Level Agreements (SLA)
while fostering continuous improvement Managing incident and
escalations and defining processes focused on improving our
customers' experiences Create and maintain strategic roadmaps
aligned to business capabilities and digital transformation Develop
and maintain a strategic workforce plan that enables growth and
career opportunities for your team Be able to recruit and hire the
best, while maintaining team performance Oversee our managed
service providers and redefine the operating model to determine
what services should be outsourced versus in-house What You'll Need
College degree preferred Preferred Certifications: Cisco Certified
Network Administrator (CCNA) Cisco Certified Network Professional
(CCNP) 10 years’ experience - Enterprise level network support and
design 6 years’ experience - Enterprise level telephony support and
design Expert knowledge of: Wide Area Network (WAN) and Local Area
Network (LAN) management and configuration principles Cisco
Networking hardware, IOS and NX-OS Networks, security guidelines
and industry “best practices” LAN/WAN hardware devices,
specifically Cisco routers and switches Extensive experience:
Designing and documenting networks from the ground up Configuring
and supporting firewalls, including rule creation and modification,
Checkpoint preferred Configuring and supporting load balancers,
Citrix Netscaler preferred Configuring and deploying SD-WAN
solutions, Silver Peak preferred With QOS on Cisco routers, and
voice technologies Experience with: Cisco IPT Phone Systems & Cisco
Unified Call Center Express platform Meraki MX technologies a plus
Monitoring tools such as SolarWinds Ticketing software, ServiceNow
preferred Working with equipment vendors toward resolution of
issues Thorough understanding and expertise in configuring,
troubleshooting, debugging and administration of Cisco technologies
including but not limited to: Routers, Switches, and Voice
technologies. In depth understanding of the following protocols:
VOIP, ISDN, Q921, Q931, H.323, H.264, BGP, MGCP, SIP, RTP, EIGRP,
OSPF Highly skilled in: Solving complex technical problems
involving integrated operating systems and hardware platforms
Analyzing data and implementing solutions Assessing and
prioritizing multiple tasks, projects, and demands Skills in
establishing and maintaining cooperative working relationships with
other employees, telecom companies, vendors, and other
organizations Deep understanding of TCP/IP Deep understanding of
Data Center design and maintenance Deep understanding of facility
wiring design and implementation Understanding of Disaster Recovery
concepts and applications and ability to identify opportunities for
improvement and implement changes Proven ability to apply
technology and process solutions to business problems Proven
ability to manage large and complex projects and issues Experience
in a large inter-networking or distributed computing environment
Excellent communications and interpersonal skills Proven ability to
work independently to complete projects/goals Results-orientation:
positive goal-oriented attitude in the workplace Ability to
successfully pass pre-employment (post offer) Company or Facility
background check, motor vehicle record report and drug screening
The Timberline Group Phone: 636-209-5537 PO Box 385, Lebanon, MO
65536 www.timberlinegrp.com resumes@timberlinegrp.com "Delivering
quality solutions through quality people"
Keywords: The Timberline Group, Belleville , Network Operations Manager, IT / Software / Systems , Saint Louis, Illinois
