SAP AMS Intern
Company: MiTek
Location: Chesterfield
Posted on: April 2, 2026
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Job Description:
Job Description As MiTek transitions from SAP go-live and
hypercare into steady-state operations, this internship offers
hands-on experience in supporting the launch and stabilization of
our SAP Application Management Services (AMS) model. The SAP AMS
Intern will work closely with the ERP Service Delivery Manager and
AMS partner to ensure smooth post-go-live operations, effective
process documentation, and data-driven performance monitoring. This
is a unique opportunity to gain real-world exposure to IT Service
Management (ITSM) processes, SLA governance, and continuous
improvement practices within a global enterprise ERP environment.
Our program is a paid, 12-week program that will run from Monday,
May 18th through Friday, August 7th. For internships that outside
your current geographic location, we offer a $6,000 Intern Stipend
to help cover your temporary housing and travel for the duration of
the program. Job Responsibilities & Requirements Assist in
analyzing and tracking SAP post-go-live issues and trends across
functional workstreams; support the AMS team in managing incident
resolution and knowledge capture. Help maintain and enhance SAP AMS
operational procedures, SOPs, and knowledge base articles to
reflect evolving processes and lessons learned from stabilization.
Partner with the Service Delivery Manager to design and update AMS
performance dashboards and reports — tracking SLA metrics, ticket
volumes, and root cause analysis. Support governance meetings
between MiTek and the AMS partner by preparing status summaries,
risk/issue logs, and performance review materials. Contribute with
improving AMS efficiency through analytics and automation — such as
ticket categorization insights, turnaround time optimization, or
predictive trend analysis. Qualifications Pursuing a Bachelor’s or
Master’s degree in Information Systems, Business Analytics,
Computer Science, or a related field. Foundational understanding of
SAP ERP (preferably S/4HANA) and its core business processes
(Finance, Supply Chain, Manufacturing, or Master Data). Familiarity
with ITSM frameworks (e.g., ITIL) and tools such as ServiceNow
preferred. Strong analytical, documentation, and Excel/Power BI (or
equivalent) skills. Excellent communication and organizational
abilities with a proactive, problem-solving mindset. Physical
Demands This role is performed in an office environment where a
computer, telephone and other office equipment are used as needed
to perform the duties of the role. MiTek is a platform innovator
and enabler that exists to transform the building industry with
better building solutions. In 1955, MiTek transformed residential
construction with the invention of the Gang-Nail plate and a
digital platform that provided an affordable and scalable way to
manufacture wood trusses. Today, MiTek delivers software, services,
engineered products, and automated solutions that enable the
building industry to improve efficiencies by optimizing the balance
between off-site and on-site. With nearly 5,600 team members
worldwide, MiTek collaborates across the building industry to
enable and accelerate transformational breakthroughs in design and
construction to transform the way the industry designs, makes, and
builds. As a Berkshire Hathaway (NYSE: BRK-A, NYSE: BRK-B) company
since 2001, MiTek has a record of continuous growth and innovation.
MiTek is an E-Verify and Drug and Tobacco-Free Workplace. We are an
equal opportunity employer; and all qualified applicants will
receive consideration for employment without regard to race, color,
creed, religion, national origin, ethnicity, physical or mental
disability, sex (including pregnancy, sexual orientation, gender
identity or expression, or transgender status), age (40 and over),
genetic information (including family medical history), veteran
status, or any other protected characteristic. For accommodation to
assist with completing this application, please contact Human
Resources at 1 314-434-1200. www.mii.com
Keywords: MiTek, Belleville , SAP AMS Intern, IT / Software / Systems , Chesterfield, Illinois
