Community Connections Case Manager
Company: CHRISTIAN SOCIAL SERVICE OF ILLINO
Location: Belleville
Posted on: February 28, 2026
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Job Description:
Job Description Job Description Description: CARITAS FAMILY
SOLUTIONS JOB DESCRIPTION Community Connections Case Manager
Status: EXEMPT (salaried) Full-time Hours worked (typical): 40
Remote Work: Allowed (work arrangement can change depending on
performance and/or needs of Caritas). EEO Classification:
Professionals Job Tasks Typically: Unstructured - worker will be
allowed to determine/plan the order of tasks, priorities, and
goals. Description of Typical Work Schedule: 40-hour workweek.
Schedule varies as they may be required to work evenings and
weekends to attend meetings or to be on call in case of
emergencies. May also be required to work extended hours to
complete paperwork or to meet deadlines. (Hours set based on
necessity of department or office.) PURPOSE: The Community
Connections Case Manager maintains and strengthens family units, by
providing intensive in-home services designed to prevent children
from entering the foster care system. This program, works with
family strengths, monitors the family dynamics, provides linkages
to community resources, assists with immediate needs and concerns,
as well as general case management services. Emphasis is on child
safety and keeping the family together. REPORTING STRUCTURE: Refer
to the updated organizational chart for reporting structure and
responsiblities. ESSENTIAL DUTIES AND RESPONSIBILITIES include the
following. Other duties may be assigned. Meets with families in
their homes at various hours of the day as well as on call duties
as scheduled in potentially high-risk neighborhoods. Facilitate
connections to community-based resources and supportive services to
address challenges impacting family stability and well-being.
Serves as a conduit of information between all parties to the case
and identified stakeholders, including medical, educational and
mental health providers. Conducts visits with children, parents
and/or caregivers that include the on-going assessment of child
safety, permanency and well-being. Develops & implements a plan for
delivery of services & supports in collaboration with the family
that meets the immediate needs of the children and the family
Performs case management responsibilities in accordance with state
and federal laws, Department of Children and Families
Administrative Codes and Operating Procedures, funding source
policies and internal policies on child abuse, abandonment, and
neglect within required timeframes. Willingness to travel as
position requires frequent travel; follows agency and state
guidelines regarding driving, rules of the road, and safety.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions. EDUCATION and/or EXPERIENCE
REQUIRED/PREFERRED Degree/Field Required: Bachelor's’s Degree in
Social Work or related human services field (Related fields will be
considered.) Degree/Field Preferred: N/A (Related fields will be
considered.) Additional Fields of Knowledge Important for the Role:
Administrative — Knowledge of administrative and office procedures
and systems such as word processing, managing files and records,
stenography and transcription, designing forms, and workplace
terminology. English Language — Knowledge of the structure and
content of the English language including the meaning and spelling
of words, rules of composition, and grammar. Psychology — Knowledge
of human behavior and performance; individual differences in
ability, personality, and interests; learning and motivation;
psychological research methods; and the assessment and treatment of
behavioral and affective disorders. Sociology and Anthropology —
Knowledge of group behavior and dynamics, societal trends and
influences, human migrations, ethnicity, cultures, and their
history and origins. Therapy and Counseling — Knowledge of
principles, methods, and procedures for diagnosis, treatment, and
rehabilitation of physical and mental dysfunctions, and for career
counseling and guidance. . Experience Required: 0-6 months case
management experience preferred but not required (For positions
that manage staff, the years specified need to be progressive years
of management experience. For all positions, the years required can
be interchanged with equivalent experience from an advanced degree
related to this job and/or with other relevant experience verified
by applicant/incumbent). Licenses/Certifications Required: Child
Welfare Employee License and any additional certifications as
mandated by the Department of Children and Family Services.
Licenses/Certifications Preferred: N/A SKILLS REQUIRED
Manager-specific: N/A Basic: Active Learning — Understand the
implications of new information for both current and future
problem-solving and decision-making. Active Listening — Give full
attention to what other people are saying, taking time to
understand the points being made, asking questions as appropriate,
and not interrupting at inappropriate times. Critical Thinking —
Use logic and reasoning to identify the strengths and weaknesses of
alternative solutions, conclusions, or approaches to problems.
Mathematics — Use mathematics to solve problems. Monitoring —
Monitor/Assess performance of yourself, other individuals, or
organizations to make improvements or take corrective action.
Reading Comprehension — Understand written sentences and paragraphs
in work-related documents. Speaking — Talk to others to convey
information effectively. Writing — Communicate effectively in
writing as appropriate for the needs of the audience. Language —
Able to read and write in English. Social: Coordination — Adjust
actions in relation to others' actions. Negotiation — Bring others
together and trying to reconcile differences. Persuasion — Persuade
others to change their minds or behavior. Service Orientation —
Look for ways to help people. Social Perceptiveness — Be aware of
others' reactions and understanding why they react as they do.
Problem Solving/Decision-making: Complex Problem Solving — Identify
complex problems and review related information to develop and
evaluate options and implement solutions. Time pressure
decision-making — Make decisions without much analysis or time to
consider alternatives. Time pressure planning — Plan and be
responsible for regularly meeting strict deadlines. Judgment and
Decision Making — Consider the relative costs and benefits of
potential actions to choose the most appropriate one ensuring that
decisions made have an impact on others, the image/reputation of
Caritas, and/or the financial resources. Systems Analysis —
Determine how a system should work and how changes in conditions,
operations, and the environment will affect outcomes. Systems
Evaluation — Identify measures or indicators of system performance
and the actions needed to improve or correct performance, relative
to the goals of the system. Resource Management: N/A Technical: N/A
Trauma-informed: Must display a willingness to adopt trauma
informed interventions, principles, and practices as well as
commitment to ongoing development of their capacity for application
of trauma informed care. Realizes the prevalence of trauma among
persons served by Caritas and the general population. Recognizes
how trauma affects everyone involved-including clients, their
families, staff, and community; and impacts behaviors. Responds to
trauma by actively implementing the guiding principles of trauma
informed care into their daily practice. Resists re-traumatization
of persons served and staff providing services, by creating safe,
welcoming, and supportive environments. Proficient Computer Skills
In: Outlook, Word, Database Management Software Expert Computer
Skills In: Outlook, Word, Database Management Software MENTAL
EFFORT/COGNITIVE ABILITIES REQUIRED: Concentration/intensity —
Focus on higher order mental functions at average to high intensity
when performing the majority of job tasks. Have limited
opportunities for breaks. Deductive Reasoning — Apply general rules
to specific problems to produce answers that make sense. Fluency of
Ideas — Come up with a number of ideas about a topic (the number of
ideas is important, not their quality, correctness, or creativity).
Inductive Reasoning — Combine pieces of information to form general
rules or conclusions (includes finding a relationship among
seemingly unrelated events). Information Ordering — Arrange things
or actions in a certain order or pattern according to a specific
rule or set of rules (e.g., patterns of numbers, letters, words,
pictures, mathematical operations). Mathematical Reasoning — Choose
the right mathematical methods or formulas to solve a problem.
Memory — Remember information such as words, numbers, pictures, and
procedures. Performance of job tasks rely on memorization of tasks
or sequences of events. Consider amount and type of information.
Number Facility — Add, subtract, multiply, or divide quickly and
correctly. Oral Comprehension — Listen to and understand
information and ideas presented through spoken words and sentences.
Oral Expression — Communicate information and ideas in speaking so
others will understand. Perceptual Speed — Quickly and accurately
compare similarities and differences among sets of letters,
numbers, objects, pictures, or patterns. The things to be compared
may be presented at the same time or one after the other. This
ability also includes comparing a presented object with a
remembered object. Problem Sensitivity — Tell when something is
wrong or is likely to go wrong. It does not involve solving the
problem, only recognizing that there is a problem. Selective
Attention — Concentrate on a task over a period of time without
being distracted. Speed of Closure — Quickly make sense of,
combine, and organize information into meaningful patterns. Written
Comprehension — Read and understand information and ideas presented
in writing. Written Expression — Communicate information and ideas
in writing so others will understand. PHYSICAL REQUIREMENTS: Light
work. Exert up to 20 pounds of force occasionally, and/or up to 10
pounds of force frequently, and/or a negligible amount of force
constantly to move objects. If the use of arm and/or leg controls
requires exertion of forces greater than that for sedentary work
and the worker sits most of the time, the job is rated for light
work. PHYSICAL ACTIVITIES REQUIRED: Fingering/Grasping — Pick,
pinch, type or otherwise work, primarily with fingers rather than
with the whole hand as in handling. Applying pressure to an object
with the fingers and palm. Feeling — Perceive attributes of
objects, such as size, shape, temperature or texture by touching
with skin, particularly that of fingertips. Standing — Particularly
for sustained periods of time. Walking — Move about on foot to
accomplish tasks, particularly for long distances or moving from
one work site to another. Sitting — Particularly for sustained
periods of time. Speech Clarity/Talking — Express or exchange ideas
by means of the spoken word. Those activities in which they must
convey detailed or important spoken instructions to other workers
accurately, loudly, or quickly. Includes the ability to understand
the speech of another person. Hearing — Perceive the nature of
sounds at normal speaking levels with or without correction.
Ability to receive detailed information through oral communication,
and to make the discriminations in sound. Repetitive motion —
Substantial movements (motions) of the wrists, hands, and/or
fingers. Coordination, including eye/hand, hand/feet. VISUAL
ACUITY: The worker is required to have close visual acuity to
perform an activity such as: analyzing data; transcribing; viewing
a computer terminal; extensive reading; visual inspections; inspect
machines. WORK CONTEXT/ENVIRONMENT: The work environment
characteristics described here are representative of those an
employee encounters while performing the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
This position is based primarily in an office environment. Subject
to environmental conditions. Protection from weather conditions but
not necessarily from temperature changes.Subject to an environment
working in a vehicle. Other PPE Required: N/A VEHICLE RELATED
REQUIREMENTS: Access to reliable transportation to get to/from
work: Required. Access to a reliable automobile: Required. Must
provide proof of auto liability insurance (and continue to while
working in this position): Required. Must possess a valid driver's
license: Required. Additional license requirements that are
necessary: N/A Additional considerations for this position: N/A Job
Incumbent’s Name: Signature____________________________________
Date_____________________ Requirements:
Keywords: CHRISTIAN SOCIAL SERVICE OF ILLINO, Belleville , Community Connections Case Manager, Healthcare , Belleville, Illinois
