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Experience Measure Product Delivery Manager

Location: Belleville
Posted on: September 15, 2022

Job Description:

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.Opportunity Overview : Edward Jones is looking for an individual to help lead analytics in Enterprise Services - responsible for supporting and enhancing dashboards to deliver user feedback and system usage to portfolio owners. This person will help set success criteria for data dashboards and effectiveness for the firm. This person will have the dual responsibilities of product delivery management over multiple durable product delivery teams focused on user journey, system usage and end user feedback.What you'll doAs a Product Delivery Management, you will lead change to implement, configure, enhance data usage and analysis for the firm to identify areas off opportunity for providing better service and systems to our end users. You will help lead the transformation to data based decisions at the firm. In this role, you will work closely with members of the team, leaders and product owners including continual strategy setting and evaluation of delivery team structure in alignment with firm needs and direction.Essential Responsibilities and Tasks:Demonstrated ability to build strong partnerships and relationships with Products, QA, UX, PMO and Enterprise ArchitectureRemoving obstacles and coordinating resources to continually increase team throughput, predictability, and qualityReducing cycle times and improving usability scores by driving improvement of all things related to the SDLC for teams in their remitWorking with Tech shared services teams to remove impediments and obstacles for improvement of product delivery and cycle timeSetting of product team success measures to deliver the right value to our clientsContribution and maintenance of a product technology roadmap and backlog and the application of architectural standards in the team's deliverablesDevelop and execute on-going improvements for processes related to the team (e.g. incident management escalations)Deep understanding of the product team's systems, processes, priorities, and technologies while representing these aspects to all levels of IS leadershipGuide teams to do their work in a way that minimizes key-person dependencies and knowledge silosRepresentation to ensure firm and division processes are followed and risk is reduced by the product team (e.g. compliance change management, information security, etc.)Ability to hold teams accountable for setting and achieving Service Level ObjectivesIn the people leadership portion of this role, this leader will be responsible for:Coaching and mentoring of each team member through observation and timely feedbackIdentification of key team positions and develop ready-now successorsDevelop and execute on-going improvements for processes related to the team (e.g. resource management and support processes).Establish and maintain effective communications and relationships across teams, departments, vendors, and other divisionMust be able to establish and maintain effective relationships with vendors while aligning to the firm's objectivesPosition Requirements : Bachelor's degree in IT, Computer Science, Information systems is preferred.Minimum of 5 years of experience directly related to Information Systems technology with at least 1 year in a leadership role (mentoring associates, lead analyst, project leaders, etc.).Financial Services experience andor industry license(s) preferred.Experience with case, call center and user journey data a plus.Experience with analytic and sentiment analysis tools: Pendo, Clarabridge, TableauUnderstanding of Product Teams and Agile methodology and practices.Good communication and presentation skills to be able to interact with business stakeholders.This position is posted internally as a Product Delivery Manager 2021 FORTUNE 100 Best Companies to Work For-- - By Great Place to Work-- - and FORTUNE Magazine - Edward Jones was named No. 20 on the list. From FORTUNE -- -2021 FORTUNE Media IP Limited. All rights reserved. Used under license. FORTUNE and FORTUNE 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. FORTUNE and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Edward Jones Investments.2021 Corporate Equality Index - Edward Jones joins the ranks of 767 major U.S. businesses that received top marks in the Foundation's 19th annual scorecard on LGBTQ workplace equality.From The Human Rights Campaign. All Rights Reserved2021 Training Top 100 list - Edward Jones ranked No. 19, up six spots from last year in its 21st consecutive year on this prestigious list.J.D. Power, 2021 - Edward Jones has ranked "highest in Employee Advisor Satisfaction among Financial Investment Firms" in the J.D. Power 2021 U.S. Financial Advisor Satisfaction Study. Edward Jones received the highest score among employee advisors in the J.D. Power 2007,2008, 2010, 2012-2015, 2017-2021 Financial Advisor Satisfaction Studies of employee advisors' satisfaction among those who are employed by an investment services firm. Visit awards for more information.Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:Salary: $106916 - $182047Category: Headquarters

Keywords: EDWARD JONES, Belleville , Experience Measure Product Delivery Manager, Executive , Belleville, Illinois

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