Urgent Search: Assistant Banking Center Manager
Company: Midland States Bank
Location: Saint Louis
Posted on: July 10, 2025
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Job Description:
Position Title: Assistant Banking Center Manager Locations: St.
Louis_MO Time Type: Full time Req ID: JR1083-St. Louis_MO At
Midland, we’re proud to be a little different. You can see it in
our bright orange signs-but there’s more to it than that. With our
heartfelt and personalized approach, we’re focused on meeting every
customer’s needs with the brightest solutions. For more than 140
years, we’ve learned by serving customers skillfully with
dedication and follow-through, we can brighten every interaction to
drive our collective success. And this goes beyond traditional
banking. We foster programs that empower our communities,
continuously invest in our employees, and actively pursue brighter
futures for all. Our humble ambition keeps us growing, giving back,
and looking ahead. We’re innovating and optimizing our services to
ensure we stay unique - providing strength you can count on with
heart you can feel. You might say we’re unlike any other bank. And
you’d be right." At Midland States Bank, base salary is one
component of our Total Rewards program. Exact compensation is
determined by factors such as (but not limited to) education,
skills, internal equity, and experience. This position offers
additional compensation in the form of short-term incentives (i.e.
bonus and/or commission) and may include long-term incentives (i.e.
stock awards). Benefits for this role include comprehensive
healthcare, well-being benefits, paid family leave as well as
generous paid time off. Total Rewards also include banking perks,
an Employee Stock Purchase Plan, 401K plan with company match and
may include the opportunity to participate in our Non-Qualified
Deferred Compensation plan. Incentives and benefits are subject to
eligibility requirements. Position Summary The Assistant Banking
Center Manager is responsible for individual business development
goals along with assisting with managing the sales and operations
of the Banking Center. This role works in conjunction with the
Banking Center Manager to ensure implementation of policies and
programs, in order to achieve company objectives. Coaches Bankers
and Tellers on identifying and meeting the needs of the bank’s
existing and prospective customers, including answering inquiries
regarding accounts and consumer loan balances, opening new
accounts, and handling customer complaints. Proactively sells
banking services to retail customers along with developing current
and prospective business clients. Primary Accountabilities -
Extensive knowledge of consumer and business products and services
and proficient with identifying cross-sell opportunities. - Strong
understanding of consumer and real estate secured lending products
and able to obtain NMLS-registry. - Maintain a customer base and
continually deepening existing relationships. - Assists in the
training, coaching and motivation of the staff in order to
cross-sell the bank’s products and services and deepen customer
relationships. - Support portfolio growth by identifying cross-sell
opportunities and displaying sales leadership. - Assists in the
delivery of quality customer service through personal contact with
customer prospects and adherence to approved quality standards.
Encourages, by example, staff prospecting. - Responsible for
providing employees timely, candid, and constructive performance
feedback through weekly check-ins, huddle meetings, individual
coaching, and observation sessions along with objective performance
evaluations. - Assists the Banking Center Manger in assuring
effective utilization and scheduling of staff along with timesheet
approval. - Communicates effectively and possess strong leadership
skills to direct and coach Retail staff. - Confidently drive sales
through quality service and product knowledge allowing them to
achieve or exceed personal and team goals as set. Track and monitor
those sales and opportunities in the customer information software.
- Confident in recommending personal products, trusts, HSA’s,
IRA’s, business products and services. - Participate in onsite
visits to customers to promote the Employee Perks at Work Program &
Merchant Services. - Accurately processing customer transactions,
balancing, and safeguarding against fraud. - Proficient in
profiling and referring to our banking partners utilizing skills
obtained through internal sales training courses. - Strong
decision-making skills and ability to conduct sales activities. -
Participate in outbound teleconsulting to promote and expand
current client relationships on a daily basis. - Participate in
bank sponsored community activities. - Train and mentor new hires
on the teller and/or banker system. - Timely completion of all
assigned learning activities. - Achieve or exceed personal and team
goals as set. - Actively participate in weekly huddles and one on
one coaching sessions. - Serves as relief and /or backup ABCM in
other locations of Midland States Bank. - Demonstrates and models
Midland States Bank core values that support the bank’s culture. -
The role requires occasional travel for training and team meetings,
and willingness to travel periodically, to locations within market
as needed. - May require work in a Midland office to ensure
collaboration and support of internal and external customers. -
Maintain compliance with all applicable regulations including, but
not limited to, the Bank Secrecy Act (BSA). - Other duties as
assigned. Position Qualifications Education/Experience: - 2-3 years
of relevant work experience. - Broad knowledge of bank systems,
consumer loans and deposit accounts. - Cash handling and customer
service background. - Proven sales experience. - This position
requires National Mortgage Licensing System (NMLS) registration
under the terms of the S.A.F.E. Act of 2008. Ability to: - Stand
for extended periods of time. - Ability to lift and transport coin
and currency bags as required (bags may weigh between 25lbs and
50lbs). Other Desired Qualifications: - Multilingual speakers are
encouraged to apply. Competencies: - Business insight - Cultivates
innovation - Drives results - Makes sound decisions - Being a brand
champion - Collaborates - Communicates effectively - Customer focus
- Being Authentic - Emotional Intelligence - Self development -
Being flexible and adaptable At Midland States Bank, we believe
that when we can bring our whole selves to work each day, we become
happier, more comfortable, more confident and more excited to do
great things for our customers, each other and our company. We’re
proud to be an Equal Opportunity and Affirmative Action employer.
At Midland, we recruit, employ, train, compensate and promote
without regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics,
disability, age, or veteran status. If you are looking for a place
to grow, we encourage you to apply at Midland States Bank, because
you belong here. If you require reasonable accommodation in
completing this application, interviewing, completing any
pre-employment testing, or otherwise participating in the employee
selection process, please direct your inquiries to Midland States
Bank Human Resources at HR@midlandsb.com. THIS JOB DESCRIPTION DOES
NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
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Keywords: Midland States Bank, Belleville , Urgent Search: Assistant Banking Center Manager, Sales , Saint Louis, Illinois