Patient Registration Clerk - Bilingual
Company: So IL Health Care Foundation
Location: Belleville
Posted on: August 6, 2022
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Job Description:
Job Description VISION, MISSION & VALUES: Every employee of SIHF
Healthcare is expected to uphold our vision, mission and values.
Our actions will reflect our values of compassion, diversity,
integrity, excellence and teamwork creating a culture in which all
individuals are treated with dignity and respect. This will result
in our vision of People achieving their highest quality of life
through the fulfillment of our mission to Lead individuals and
communities to their healthiest lifestyle by providing a
coordinated network of health and supportive services. CUSTOMER
SERVICE COMPLIANCE STATEMENT: Treat every person with dignity,
respect and kindness by listening with your full attention, address
questions/concerns immediately, and accept responsibility to follow
through by always doing what you say you will do. You support our
customers, and your team, by being patient, understanding and
positive, knowing that you are SIHF Healthcare to those we serve.
POSITION DESCRIPTION: As the initial point of contact you are the
face of the organization to all customers, therefore superior
service is necessary. Perform all duties related to the
registration and preparation of patient encounters, patient and
payment assessment and referral, and post-encounter duties
associated with billing and medical records. Perform computer and
filing duties. Effectively communicate with the staff and the
public. Verify payments, and maintain other skills and
responsibilities relating to the efficient and effective flow of
patients through the health care centers. ESSENTIAL DUTIES AND
RESPONSIBILITIES: Provide superior service to all customers.
Responsible for handling a high volume of calls requiring good
judgement and decision-making. Including calls to and from
physicians, patients, patient family members, pharmacies, and other
health related agents. Able to create a patient case, utilize and
document as requested. Notify new patient of doctor---s
prescription preferences, if applicable. Schedule, confirm patient
appointments and interpreter services, if applicable. Perform
computer skills for scheduling utilizing Athena and/or Dentrix as
requested. Process patient payments, co-pay and balanced owed
including smart pay, if applicable. Perform chart preparation
including printing, daily schedules, annual registration/consent
form review. Update demographics, patient portal, and income
category scale and scan driver---s license/insurance information.
Ensure each patient---s insurance is verified prior to being seen.
Verify Title XIX (19) or XXI (21) insurance information, prior to
vaccine administration, if applicable. Perform end-of-day batching
and counting. Scan paper documents into electronic chart. Adhere to
petty cash policy, if applicable. Complete ticklers/appointments to
schedule within Athena workflow dashboard. Understand smart pay,
able to create a slide patient case. Ensure rev check is complete.
Able to create a Lab Corp indigent form/scan and distribute as
needed. Assist patients with filling out required paperwork who
have limited reading/writing abilities, in a discreet and sensitive
manner. Coordinate with navigator to ensure patients are connected
to health insurance. Perform other duties as assigned. KNOWLEDGE,
SKILLS, ABILITIES: Basic keyboard/data entry skills, note taking,
computer and telephone skills. Must possess knowledge of basic
computer screens, fields and procedures. Must possess knowledge of
basic medical terminology. Must possess knowledge of basic
telephone and paging systems, and routing calls. Must possess
knowledge of basic forms, applications and logs in the health care
centers. Ability to effectively communicate with staff members and
general public in a clear, concise, and courteous manner. Ability
to assess skills necessary for patient referral, if applicable.
Ability to assess non-scheduled patients and communicate to
nursing/provider staff. Ability to assess patient records, forms
and charts for completeness and accuracy. Ability to accept
responsibility for own actions and receive supervision and
direction. Ability to maintain confidentiality of all patient
records, communications and needs. Ability to follow lines of
authority when dealing with problems and issues. Must maintain
neat, clean, professional appearance. Ability to multi-task.
EDUCATION AND EXPERIENCE: High School diploma or equivalent is
desired. Training in Medical Terminology is desired. Bilingual in
English and Spanish COMPLIANCE STATEMENT: Abide by the requirements
of all applicable State and Federal laws. MEDICAL HOME STATEMENT:
Be aware and understand expectations and responsibilities of the
Patient Centered Medical Home. Understand role, complete relevant
duties, and the requirement to maintain highest level of
proficiency within scope, as part of this team-based approach in
the patient care continuum. PHYSICAL DEMANDS: Mostly sedentary work
with light, physical activities. Must be able to lift/carry up to
ten (10) pounds. WORK SCHEDULE: Normal work hours for this position
are Monday through Friday dayshift, unless otherwise specified by
management staff.
Keywords: So IL Health Care Foundation, Belleville , Patient Registration Clerk - Bilingual, Other , Belleville, Illinois
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