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Release of Information Representative / Full-Time

Company: Chestnut Health Systems
Location: Belleville
Posted on: June 3, 2021

Job Description:


Chestnut Health Systems is seeking a full-time Release of Information Representative to work at our Belleville, IL location, servicing the Metro East and St. Louis, MO areas.

Chestnut Health Systems is a leading provider of behavioral and primary health care services. Over four decades, Chestnut has grown to over 700 committed, compassionate employees providing substance use, mental health and primary care treatment to patients in Central and Southern Illinois. We provide fully integrated care for all of our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A.

**Please note to be considered for a position you must attach a resume, complete the application, and answer all screening questions.


Receive and prepare incoming and outgoing requests for client records. Process correspondence and staff notifications according to prescribed procedures. Prepare correspondence and materials from draft and final copies using Word.
Handle subpoenas, court orders, and depositions efficiently and timely as received. Work with support management, the QA/QI team, and legal team to complete legal correspondence requests.
Review electronic clinical documentation as required to assure accuracy and completion.
Review electronic stored disclosures to monitor expiration and assist with updating.
Review all outgoing information to assure any disclosures required are on file and valid including a review to assure no HIPPA protected information is included.
Adhere to regulations, laws, and standards (HIPAA, 42 CFR, HRSA, Confidentiality Act, and Chestnut Health Systems policy/procedures) when completing requests for information with outside entities.
Review and log correspondence requests, keeping accurate records for all correspondence requests.
Scan and attach necessary documentation to the electronic client record.
Handle management of paper documents that must be scanned and attached to the Electronic Medical Record (EMR) using agency scanning solution in an accurate and timely manner.
Maintain order in the dedicated storage area to assure adequate workspace. When necessary, arrange for moving of boxes with Maintenance staff, and shredding processes.
File all information in accordance with Medical Records procedures.
Assist with utilization review and quality improvement activities as required.
Participate in ongoing trainings and/or meetings to stay abreast of changing policies/procedures and any funding or licensure/certification regulations that would apply.
Operate a variety of office equipment including copier/printers, scanners, and a fax.
Maintain a well-organized and orderly work area to assist staff working all shifts.
Use a teamwork approach when working through tasks with other staff.
Promote the recovery model of treatment by displaying respect, courtesy, hope, and empowerment when interacting with everyone.
Promote Chestnut’s culture of customer service excellence through the adherence to Chestnut’s behavioral standards for customer service.
Maintain and protect confidentiality and security of all organizational information gained in the course of performing job responsibilities including, but not limited to, financial and client information.
Perform other duties as assigned.


Position requires a high school diploma or equivalent with three (3) years’ experience in handling the distribution and collection of Protected Health Information (PHI).
Advanced knowledge of standard office procedures and use of office equipment (i.e., filing, word processing, and ability to operate copier, fax, and scanning equipment) required.
Excellent communication and customer services skills along with great interpersonal and organizational skills, attention to detail, and discretion with Health Insurance Portability and Accountability Act(HIPAA) and other confidential information required.
Knowledge of HIPAA, 42 CFR, Health Resources and Services Administration (HRSA), Confidentiality Act, subpoenas and court orders required.
Must be able to manage several tasks at the same time and communicate clearly and professionally with a diverse group of people.
Advanced keyboarding skills and experience using Microsoft products including Word, Outlook and Excel required.
Satisfactory completion of Chestnut’s background checking process.

This full-time position includes an excellent compensation and benefits package including health, dental, vision, life, and disability insurance, a retirement savings plan, generous paid time off benefits, and more.

***For additional information and inquiries text "Chestnut" to 97211

Chestnut welcomes applications from qualified individuals with recovery experience.

EOE – Minorities/Females/Vets/Disabled

Keywords: Chestnut Health Systems, Belleville , Release of Information Representative / Full-Time, Other , Belleville, Illinois

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