Bad Debt Collectors

Company: Firstsource Solutions
Location: Belleville
Posted on: May 2, 2021

Job Description:

Bad Debt Collectors Schedule: Monday - Friday 8:00 AM - 4:30 PM Central Standard Time GENERAL SUMMARY: The Collections Representative performs specialized collection work. This task is performed on behalf of clients to help in reducing their outstanding accounts receivables. Foundation Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Duties and Responsibilities: * Answers incoming calls from debtors * Handles all aspects of the business including but not limited to scheduling payment arrangements on outstanding debt * Understands and agrees to follow Federal laws on collection practices * Must be able to maneuver between several different software systems * Process incoming mail. * Skip tracing * Assist with disconnected phone numbers and incorrect contact information * Document in detail all efforts in appropriate computer system Additional Duties and Responsibilities: * Maintain accurate and up to date information in the account history * Meet specified goals and objectives as assigned by management on a regular basis * Maintain confidentiality of account information at all times * Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct * Maintain awareness of and actively participate in the Corporate Compliance Program * Maintain a neat and orderly workstation * Assist with other projects as assigned by management #IND-MA Educational/Vocational/Previous Experience Recommendations: Requirements: * High school diploma or equivalent is required * Collections experience is preferred * Customer service experience is preferred * Must understand and agree to follow federal collection laws (FDCPA). * Ability to work and communicate with coworkers and outside agencies * Ability to present oneself in a courteous and professional manner at all times * Ability to stay on task with little or no supervision * Demonstrate initiative and creativity in fulfilling job responsibilities * Excellent organization skills * Ability to prioritize multiple tasks in a busy work environment * Reliability of task completion and follow-up Working Conditions: * Call Center Environment Must be able to sit for extended periods of time #IND-MA

Keywords: Firstsource Solutions, Belleville , Bad Debt Collectors, Other , Belleville, Illinois