PATIENT ACCESS REP 1 ER Nights
Company: BJC HealthCare
Location: Belleville
Posted on: April 3, 2021
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Job Description:
Additional Job Information --- 36 Hours per Week ---- Nights
---- Holiday Rotation -Job ID: 1213273Employment Status: Full-Time
More Information BJC HealthCare is one of the largest nonprofit
health care organizations in the United States, delivering services
to residents primarily in the greater St. Louis, southern Illinois
and mid-Missouri regions. BJC serves patients and their families in
urban, suburban and rural communities through its 15 hospitals and
multiple community health locations. Services include inpatient and
outpatient care, primary care, community health and wellness,
workplace health, home health, community mental health,
rehabilitation, long-term care and hospice. Overview Role Purpose
The Patient Access Representative is often the first point of
contact for our patients and therefore must represent BJC with the
highest standard of customer service, compassion and perform all
duties in a manner consistent with our mission, vision, values, and
BJC service standards. The Patient Access Representative will
facilitate all components of the patients' entrance into any BJC
facility. This position will require a high level of emotional
intelligence and ability to make a personal connection. The patient
experiences vary broadly based on their medical needs and acuity.
This position highly impacts the ability to maximize the level of
reimbursements and prevention of denials by accurate collection of
demographics and insurance information, benefit verification and
point of service collection. Selecting the correct patient from the
master person index (MPI) is critical to patient safety. This team
member must possess a friendly demeanor, exceptional attention to
detail and maintain knowledge and competence with insurance
carriers, Medicare guidelines as well as federal, state, and
accreditation agencies. Responsibilities --- Utilize critical
thinking skills to assess and respond to a variety of situations,
anticipating patients' needs and being able to respond to
them.Communicate in a professional, positive, and patient-focused
manner with all patients, families, and co-workers whether
in-person or by phone. This responsibility is critical to ensure
positive patient experience, maximize reimbursements, and minimize
denials and avoidable write-offs, and ensuring that we are
maintaining the integrity of the patients clinical and financial
record by correctly selecting the correct from our MPI.--- The
responsibilities of this position include hospital registration and
scheduling within multiple BJC systems. Assures proper patient
identification, registers, schedules, verifies insurance, scans and
retrieves documents within multiple BJC systems. Validates that the
order is complete, signed by the ordering provider, and the correct
test is ordered. The attention to detail is essential to ensure
accurate patient records.Strong communication skills are necessary
in order to provide the patient with preparation instructions for
each scheduled procedure, education on financial responsibilities
and collection of applicable patient payments.--- In order to
comply with complex regulatory guidelines, must be able to
understand, articulate and enforce hospital compliance with
Medicare Secondary Payer (MSP), HIPAA Privacy Standards, Patient
Bill of Rights and Responsibilities, Advance Directives, Consent to
Treat, EMTALA, JCAHO Requirements. Each patient completes HIPAA
acknowledgement.--- BJC has determined this is a safety-sensitive
position. The ability to work in a constant state of alertness and
in a safe manner is an essential function of this job.Minimum
Requirements Degree --- High School Diploma or GEDExperience --- No
ExperiencePreferred Requirements And Additional Job Information
Degree --- Associate's DegreeExperience Supervisor Experience ---
No ExperienceLicenses & Certifications --- CHAABenefits Statement
Note: not all benefits apply to all openings --- Comprehensive
medical, dental, life insurance, and disability plan options---
Pension Plan*/403(b) Plan--- 401(k) plan--- Tuition Assistance---
Health Care and Dependent Care Reimbursement Accounts--- On-Site
Fitness Center (depending on location)--- Paid Time Off Program for
vacation, holiday and sick time--- Pension does not apply to
Memorial Hospital, Memorial Hospital East, Alton Memorial or
Parkland Health CenterLegal Statement The above information on this
description has been designed to indicate the general nature and
level of work performed by employees in this position. It is not
designed to contain or be interpreted as an exhaustive list of all
responsibilities, duties and qualifications required of employees
assigned to this job. Equal Opportunity Employer
Keywords: BJC HealthCare, Belleville , PATIENT ACCESS REP 1 ER Nights, Other , Belleville, Illinois
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