Customer Service Representative / Full-Time / Days
Company: Chestnut Health Systems
Location: Belleville
Posted on: January 15, 2021
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Job Description:
OverviewChestnut Health Systems is seeking a full-time Customer
Service Representative for our Belleville, IL facility, servicing
the Metro East and St. Louis, MO areas.Chestnut Health Systems is a
leading provider of behavioral and primary health care services.
Over four decades, Chestnut has grown to over 700 committed,
compassionate employees providing substance use, mental health and
primary care treatment to patients in Central and Southern
Illinois. We provide fully integrated care for all of our patients
by combining behavioral health care services with our
community-based primary care health centers. Chestnut also conducts
research and training throughout the U.S.A.**Please note to be
considered for a position you must attach a resume, complete the
application, and answer all screening
questions.ResponsibilitiesProvide excellent customer service,
promoting Chestnut's culture of customer service excellence through
the adherence to Chestnut's behavioral standards for customer
service.Greet customers, direct them to the desired destination,
answer phones, route calls, etc.Conduct client interviews in person
or by phone for the purpose of completing demographic, financial,
and other information needed to establish the payer and payer plan
for billing.Assist clients with providing information about fees
and obtain financial information and copy ID and insurance cards
necessary to establish a fee for service with consumers.Discuss
waivers, fee agreements, payments plans, etc. with the client as
necessary.Describe and explain forms required to complete an
admission to the client, and obtain client electronic
signatures.Review the EMR for follow up appointments scheduled,
updating any needed information, ensuring the completion of
mandatory documentation; i.e. consents, disclosures, and obtain
client signatures as necessary to complete any missing
documents.Access approved websites and software packages to verify
current payer eligibility for each scheduled appointment, and
monthly for the community based clients, updating the EMR as
necessary. Communicate with insurance companies for
preauthorization and eligibility information.Receive and record
payments following prescribed procedures in the EMR Lock
Box.Schedule clinical appointments as necessary and assist in
maintaining staff schedules by entering and updating information in
the scheduler.Update the scheduler with information required for
tracking, kept, un-kept, or cancelled clinical appointments, and
communicate with the clinical staff regarding their appointment
arrival or changes to their schedule.Discuss the Physical Health
Assessment with all new clients and direct clients to the kiosk for
completion online, or provide paper copy for completion as
appropriate. Arrange assistance for clients with kiosk login and
any problems they might have with completion on-line.Scan and
attach documentation to the client EMR as necessary.Participate in
ongoing trainings and/or meetings to stay abreast of changing
policies/procedures and any funding or licensure/certification
regulations that would apply.Operate a variety of office equipment
including copier/printers, scanners, and fax.Maintain a clean,
well-organized, and orderly work area to assist staff working all
shifts.Work together as a team when working through tasks with
other staff. Provide back up to your team as needed and
requested.Promote the recovery model of treatment by showing
respect and courtesy at all times when interacting with customers
to provide a safe and welcoming environment.Maintain and protect
confidentiality and security of all organizational information
gained in the course of performing job responsibilities including,
but not limited to, financial and client information.Perform other
duties as assigned.QualificationsPosition requires a high school
diploma or equivalent.Strong customer service background and
excellent telephone skills required.Knowledge of insurance policies
and experience using an electronic health record with scheduling
software desired.General knowledge of standard office procedures
and use of office equipment (i.e., filing, basic word processing,
and ability to operate copier, fax, and scanning equipment)
required.Good interpersonal and organizational skills, attention to
detail, and discretion with HIPAA and other confidential
information required.Must be able to manage multiple tasks
simultaneously.Must be comfortable discussing financial information
with clients and demonstrate the ability to communicate clearly and
professionally with a diverse population.Basic keyboarding skills
and experience using Microsoft products including Word, Excel, and
Outlook required.Must be able to commute to various Chestnut
locations to perform assigned duties.Must have a valid driver's
license, private automobile insurance and be insurable.Satisfactory
completion of Chestnut's background checking process.This full-time
position includes an excellent compensation and benefits package
including health, dental, vision, life, and disability insurance, a
retirement savings plan, generous paid time off benefits, and
more.***For additional information and inquiries text "Chestnut" to
97211Chestnut welcomes applications from qualified individuals with
recovery experience.EOE - Minorities/Females/Vets/DisabledAbout
Chestnut Health Systems
Keywords: Chestnut Health Systems, Belleville , Customer Service Representative / Full-Time / Days, Other , Belleville, Illinois
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