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REP, CALL CENTER - PRN

Company: BJC HealthCare
Location: Belleville
Posted on: January 17, 2020

Job Description:

Job ID: 1197658 Employment Status: PRN More Information: Memorial Hospital Belleville is located in a well-established west Belleville neighborhood at 4500 Memorial Drive, Belleville Illinois. In addition, we have diagnostic centers in O'Fallon, Illinois, and an off-campus physical therapy center in east Belleville.  As a member of BJC HealthCare, Memorial Hospital Belleville provides full and part-time employment for more than 2300 people.   Facts at a Glance:                                                                     •Accredited by Healthcare Facilities Accreditation Program (HFAP) •Members, Illinois and American Hospital Associations •Licensed by the State of Illinois Department of Public Health •IDPH designated Regional Hospital Coordination Center for the Edwardsville Public Health and Medical Response Region •Serving the healthcare needs of area residents since 1958 •Designated Magnet™ facility by the American Nurses Credentialing Center (ANCC) •Accredited Chest Pain Center with PCI by the Society for Chest Pain Centers •IDPH designated Stroke-Ready Hospital •Medical staff with more than 400 members representing 42 specialties The Switchboard Operators manage all voice communications into and out of the organization as well as providing support for paging and emergency communications within the organization. Overview Role Purpose Responsible for providing call center services by assisting internal and external callers in a professional and courteous manner. Responsibilities Answers and directs all inquiries from patients, visitors, physicians and staff to appropriate locations using an online database and printed directories. Answers incoming calls according to department guidelines. Provides paging service. Provides clerical duties, organizes and maintains records. Ensures customers receive exceptional service through consistent performance, answering, directing and paging according to the customers request. Minimum Requirements Degree High School Diploma or GED Experience Supervisor Experience No Experience Preferred Requirements and Additional Job Information Experience 2-5 years Benefits Statement Note: not all benefits apply to all openings -  Comprehensive medical, dental, life insurance, and disability plan options -  Pension Plan*/403(b) Plan -  401(k) plan -  Tuition Assistance -  Health Care and Dependent Care Reimbursement Accounts -  On-Site Fitness Center (depending on location) -  Paid Time Off Program for vacation, holiday and sick time *Pension does not apply to Memorial Hospital, Memorial Hospital East, Memorial Medical Group, Alton Memorial or Parkland Health Center Legal Statement The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer

Keywords: BJC HealthCare, Belleville , REP, CALL CENTER - PRN, Other , Belleville, Illinois

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