Operations Manager

Company: Polaris Law Group, LLC
Location: Saint Charles
Posted on: July 12, 2025

Job Description:

Lead with purpose. Operate with precision. Grow with us. At Polaris Estate Planning and Elder Law, we help families navigate life’s most important transitions—protecting what matters most with clarity, compassion, and confidence. As we grow, we’re searching for an experienced Operations Manager who will be the engine behind our people, processes, and performance. This is a key leadership position that ensures our systems run smoothly, our team performs at a high level, and clients experience excellence at every turn. Compensation: $70,000 Responsibilities: What You’ll Do You’ll work closely with the firm’s owner and leadership team to manage day-to-day business operations and support the firm’s strategic growth. Your responsibilities will include: - Workflow & Case Progress: Ensure matters move efficiently through the pipeline, deadlines are met, and no detail falls through the cracks. - Staff Oversight & Team Leadership: Supervise non-attorney team members, support professional development, and lead hiring, onboarding, and performance management efforts. - Systems & Procedures: Create, document, and optimize firm-wide policies, procedures, and workflows—and make sure they’re followed. - Vendor & Tech Management: Coordinate with bookkeepers, IT, marketing, and other vendors; oversee the performance of tools like case management and CRM platforms. - Payroll & HR Admin: Verify timekeeping, manage PTO and benefits, and assist with compliance and team morale. - Reporting & KPIs: Generate dashboards and status reports to track firm performance and help drive data-informed decisions. - Culture Champion: Promote a positive, accountable, and client-focused team environment in alignment with Polaris values. What It’s Like to Work Here We’re more than just a law firm. We’re a mission-driven team that believes in doing great work while living great lives. At Polaris, you’ll find: - Clear goals and structure – so you know how to win each day - A team-first environment – where people take ownership and lift each other up - Growth opportunities – to develop professionally and personally - A real impact on the lives of clients and families across Missouri Qualifications: What We’re Looking For Must-haves: - Proven operations or leadership experience (legal setting preferred) - Supervisory experience with a team of 5 people - Strong project management and organizational skills - Comfort with technology and operational systems (CRM, CMS, reporting tools, etc.) - High emotional intelligence and communication skills - Passion for improving processes, solving problems, and making systems run better Bonus points for: - Prior experience in estate planning, elder law, or legal services - Familiarity with recruiting, hiring, or HR systems - A knack for building culture and inspiring teams to perform at their best About Company Ready to Join Us? At Polaris Law Group, we’ve been helping families secure their futures since 2017. If you’re passionate about delivering outstanding service, eager to learn, and ready to contribute to a team making a difference, we want to hear from you. What We Offer: - Competitive Compensation - $70,000-$80,000 per year - Paid Holidays & Generous PTO – Take the time you need to recharge - Health Insurance – Comprehensive coverage for you - Retirement Savings – Employer-matched 401(k) - A Positive, Team-Oriented Culture – A supportive environment where your contributions are valued - Professional Growth – Opportunities for career advancement and personal development - A Mission-Driven Company – Feel good knowing your work has a direct, positive impact on clients’ lives Ready to Apply? If you’re detail-oriented, technically capable, and excited about working for a law firm that serves real families, not corporations, then we’d love to hear from you. Apply today. WHLAW2 Compensation details: 70000-70000 Yearly Salary PIdaf257a23101-37156-38061938

Keywords: Polaris Law Group, LLC, Belleville , Operations Manager, Legal , Saint Charles, Illinois