Customer Support Technician
Company: The Timberline Group
Location: Saint Louis
Posted on: April 6, 2026
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Job Description:
Customer Support Technician that will ensure that all end users
are receiving excellent customer service for requests, issues and
maintenance for web and software development projects after launch.
The Customer Support Technician handles all procedures related to
the identification, prioritization and resolution of end user Help
Desk requests including monitoring, tracking and coordination of
Help Desk functions. This candidate is the first point of contact
for several development projects within the company and
emergency/hosting issues. Responsibilities Handles the processing
of service requests of the 24/7 Help Desk via telephone, e-mail or
Jira to ensure courteous, timely and effective resolution for the
client. Monitor, coordinate and test fixes to ensure problems have
been adequately resolved. Customer training on multiple CMS
platforms. Implement/Oversee the Help Desk tools including wiki and
Last Pass. Work directly with the Web Development Project Manager
and maintain the readiness of the department by anticipating needs
and forecasting resource issues. Build, manage and maintain
professional, long-term customer and business relationships and
partnerships through industry networking to ensure continued growth
by effectively understanding a client’s business, organization and
objectives. Other duties as assigned, flexible/non-traditional
schedule may be required. Technical Qualifications The candidate
should have experience in the following. A minimum of 2 years
customer support experience Knowledge of project management
principles Using and configuring Linux & Windows Servers Ability to
troubleshoot and solve server issues Knowledge of CMS platforms
like WordPress and Magento a plus Knowledge of other third-party
hosting platforms a plus Demonstrate strong interpersonal skills
and ability to work with end-users and co-workers alike Ensure that
client hosting requirements are up-to-date and reliable
Multitasking and time management skills, with the ability to
prioritize tasks Demonstrate flexibility in extended hours to meet
deadlines whenever necessary Strong communication skills Benefits
100% premium-paid medical insurance for employee-only-coverage 100%
premium-paid dental insurance for employee-only-coverage Paid Time
Off (PTO) – 15 days per year for 0 to 5 years of service, 20 days
per year after 5 years of service Paid holidays 401k Plan
Educational assistance, some certifications and professional
memberships paid Premium Only Section 125 for dependent insurance
Employee life insurance, AD&D and long-term disability, and
long-term care insurance provided Group vision coverage and
supplemental life insurance available to employees and dependents
We’re a healthy change of pace from your average ‘cube farm’. Our
staff is our company’s pride, and we do our best to provide a
rewarding and creative environment. Our spacious clean, modern
offices have plenty of window space and an open floor plan. The
Timberline Group Phone: 636-209-5537 PO Box 385, Lebanon, MO 65536
www.timberlinegrp.com resumes@timberlinegrp.com "Delivering quality
solutions through quality people"
Keywords: The Timberline Group, Belleville , Customer Support Technician, IT / Software / Systems , Saint Louis, Illinois
