A/V Technology Support Specialist
Company: Missouri Botanical Garden
Location: Saint Louis
Posted on: June 1, 2025
Job Description:
Summary: Provides audio visual services for internal and external
clients in meetings, conventions, and presentations. Sets up and
operates audio and video equipment including microphones, sound
speakers, video screens, projectors, video monitors, recording
equipment, connecting wires and cables, sound and mixing boards,
and related electronic equipment. Sets up computers, digital
displays and projectors, often involving network technologies for
transport of audio and video over Ethernet. May also set up and
operate associated spotlights and other custom lighting systems.
Sets up, installs, troubleshoots and repairs computer hardware.
Essential Duties and Responsibilities:
- Determines the need for and oversees the operation of a wide
variety of audio and video systems.
- Advises management on the purchase of audiovisual
equipment.
- Helps develop policies and procedures for handling and
operation of all audiovisual equipment.
- Diagnoses and resolves media system problems.
- Provides set-up and support at multiple sites. This may include
on occasion setting up or taking down tables and chairs.
- Works with the Garden's service desk system to monitor and
update assigned tickets, and close them out when completed.
- Creates and maintains schematics of AV systems.
- Edits and creates videos for use throughout the
Garden.
- Assesses need for audiovisual contract staff, and coordinates
their schedules with other AV needs.
- Trains contract staff, MBG staff and Facility Support staff to
assist in set up of audiovisual equipment.
- Maintains equipment, makes repairs to equipment or contracts
out repairs to service providers as needed. Notify supervisors when
major equipment repairs are needed.
- Maintains inventory of supplies and equipment.
- Advises management when there is a need to rent audiovisual
equipment for a Garden event.
- Optimizes self-productivity by coordinating assigned support
tasks and following established support processes and procedures.
Refers support issues to other IT staff when needed.
- Ensures that all applicable safety standards are followed:
informs employees/students/volunteers of safety guidelines and safe
working practices and routinely monitors to enforce them.
- Adapts or modifies work methods to reduce hazards.
- Reports all accidents, injuries and near-miss accidents
immediately.
- Meets expected attendance guidelines.
- Follows and adheres to established policies and procedures,
including but not limited to Employee Handbook, Garden Safety
Guidelines and Department Policies.
- Behaves and communicates in a manner that promotes and fosters
a culture of teamwork, cooperation, and respect within our division
and throughout the Garden with all employees, supervisors/managers,
volunteers, visitors and others.
- Performs additional duties as assigned.
Supervisory Responsibilities: None.
Competencies:
- Communication - Listens to others and asks questions for
clarification; Writes clearly and presents information accurately;
Speaks professionally and responds well to questions; Supports
positive visitor relations.
- Collaboration - Demonstrates teamwork and promotes respect in
the workplace; Engages in problem solving and group initiatives;
Cooperates in implementing procedures and process improvements;
Strives for positive visitor experiences.
- Accountability - Demonstrates commitment to responsibilities
and adaptable to changes; Effectively prioritizes, troubleshoots
and takes appropriate actions; Follows policies and procedures,
meets deadlines, quality, and safety standards; Strives to
proactively, address visitor and internal colleagues'
concerns.
- Problem Solving - Identifies and resolves problems; Includes
supervisor before taking action as necessary; Recommends solutions,
demonstrates creativity and resourcefulness; Exhibits sound and
accurate judgment in decision making process; Includes appropriate
people in making decisions.
- Stewardship - Promotes and adheres to sustainability, safety
and security protocols; Fosters a culture of respect, diversity and
inclusion; Demonstrates effective and prudent use of Garden
resources; Maximizes contributions during work hours.
Qualifications/Experience:
- Minimum of two (2) years hands-on experience operating all
types of A/V equipment
- Minimum one (1) year experience with operating Windows hardware
such as Windows PCs, laptops and tablets.
- Experience with operating Apple hardware such as Macbooks,
iPads and iPhones - if no previous experience then must be willing
to quickly learn with extensive self-training.
- Demonstrated knowledge of media production, communication, and
dissemination techniques and methods.
- Thorough understanding and knowledgebase of audiovisual A/V
mixers; master control switchers, and video cameras.
- Familiarity with modern AV networking technologies and
transport of video and audio over Ethernet (for example Dante and
SDVoE).
- Working knowledge of safe operation procedures for various
types of A/V equipment.
- Proficient ability to test, calibrate, diagnose, and repair
various audio-visual devices.
- Ability to work independently with little instruction;
coordinate and prioritize multiple tasks, set deadlines, and
complete projects in a timely manner.
- Demonstrated ability to communicate effectively at all levels;
must enjoy and feel comfortable interacting and working in close
proximity to general public, in a safe and friendly
manner.
- Scheduling flexibility that allows working weekends, evenings
and holidays that may require some split shifts is
required.
- The Garden is committed to the safety and wellbeing of our
employees, volunteers and guests. All staff are strongly encouraged
to receive all vaccinations as recommended by your healthcare
provider prior to hire date. The Garden reserves the right to
require future proof of current vaccination status, based on local
health department guidelines. When international travel is
necessary for Garden business, staff must be able to obtain
required travel clearances, driving permits, and vaccinations for
all countries where travel is required.
- The requirements and duties listed are representative and not
exhaustive of the knowledge, skill, and/or abilities required.
Education:
- Associate's degree in media/communications required
- Certificate in computer technology such as A+ required
- An equivalent combination of skills, education, and experience
may be considered
Computer Skills:
- Proficient experience navigating through various Microsoft
Windows applications including, but not restricted to, Microsoft
Office suite (i.e., Outlook, Access, Excel, Word). PowerPoint
required.
- Knowledge and experience with Windows hardware and software
technology, internet access, and e-mail.
- Proficiency with macOS and applications on Apple operating
systems, including Office or macOS. Keynote required.
- Proficiency with iPad and other tablet usage, including setup
of iPadOS, and use of iPads in an AV environment.
- Basic network configuration and troubleshooting
knowhow.
- Solid Internet research skills.
Other Skills and Abilities: N/A.
Language Skills:
- Ability to communicate effectively in English (oral and
written).
- Ability to read and comprehend instructions and information to
effectively execute and achieve results.
Mathematical Skills:
- H.S. basic math aptitude: requires ability to perform addition,
subtraction, multiplication and division; calculate percentages and
decimals.
Reasoning Ability:
- Requires ability to exercise independent judgment to apply
facts and principles for developing approaches and techniques to
problem resolution.
Certificates, Licenses, Registrations:
- Must possess and maintain a valid driver's license and clean
insurable driving record (prior to employment).
Physical Demands:
- Ability to lift/move equipment up to 75 lbs.
- Requires working in high places using ladders and
lifts.
- Ability to wear personal, protective equipment, including fall
restraint.
- Ability to work outdoors for extended period of time during all
seasons of the year.
- Requires standing, walking, bending, stooping and reaching for
extended periods of time-- 95% or more of the work day might be
standing on feet.
- Requires clarity of vision at 20 inches or less with the
ability to bring objects into sharp focus.
- Proficient ability to utilize computer keyboard (typing).
Work Environment:
- Ability to work in varying environments, inside and
outside.
- Ability to work outdoors in all weather conditions (i.e., in
temperatures over 100F as well as temperatures below 0F, in rain,
snow and other inclement weather conditions as needed).
- Comfortable working in immediate proximity to general public,
in a safe and friendly manner.
Contacts with Individuals/Organizations inside/outside the
Garden:
- Garden staff in area where work is being performed and during
planning for special events and festivals.
- Members of Facility Support Department.
- Internal and external clients.
Supervisor:
Keywords: Missouri Botanical Garden, Belleville , A/V Technology Support Specialist, IT / Software / Systems , Saint Louis, Illinois
Didn't find what you're looking for? Search again!
Loading more jobs...
