Information Technology Specialist (Systems Analysis)
Company: United States Army Print and Media Distribution Ce
Location: Saint Louis
Posted on: May 7, 2024
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Job Description:
Summary
Please limit your resume to 5 pages. If more than 5 pages are
submitted, only the first 5 pages will be reviewed to determine
your eligibility/qualifications.
This is a Direct Hire Authority (DHA) solicitation utilizing the
DHA for Certain Personnel of the DoD Workforce to recruit and
appoint qualified candidates to positions in the competitive
service.
About the Position: Please see the additional information section
for further guidance.
This job is open to
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Videos
Duties
Conditions of Employment
Who May Apply: US Citizens
In order to qualify, you must meet the experience requirements
described below. Experience refers to paid and unpaid experience,
including volunteer work done through National Service programs
(e.g., Peace Corps, AmeriCorps) and other organizations (e.g.,
professional; philanthropic; religious; spiritual; community;
student; social). You will receive credit for all qualifying
experience, including volunteer experience. Your resume must
clearly describe your relevant experience; if qualifying based on
education, your transcripts will be required as part of your
application. Additional information about transcripts is in this
document.
Specialized Experience: One year of specialized experience which
includes performing capacity monitoring, analysis, and planning for
IT resources and identifying upgrades and systems improvements
required to maintain or improve effectiveness of the IT
environment; delivering customer support services, including
installation, configuration, troubleshooting, customer assistance,
and/or training, in response to customer requirements; and
restoring system failures and/or devising recovery plans as
required. The OPM Qualification Standard provides the following
definition: specialized experience is experience that has equipped
the applicant with the particular competencies/knowledge, skills,
and abilities to successfully perform the duties of the position
and is typically in or related to the work of the position to be
filled. Such experience is typically gained in the IT field or
through the performance of work where the primary concern is IT. My
specialized experience includes, or was supplemented by,
information technology related experience (paid or unpaid
experience and/or completion of specific, intensive training, as
appropriate) which demonstrates each of the four competencies, as
defined: (1) Attention to Detail - Is thorough when performing work
and conscientious about attending to detail. Examples of IT-related
experience demonstrating this competency include: completing
thorough and accurate work independently, even in the most
difficult or stressful situations; occasionally reviewing work
completed by others; (2) Customer Service - Works with clients and
customers (that is, any individuals who use or receive the services
or products that your work unit produces, including the general
public, individuals who work in the agency, other agencies, or
organizations outside the Government) to assess their needs,
provide information or assistance, resolve their problems, or
satisfy their expectations; knows about available products and
services; is committed to providing quality products and services.
Examples of IT-related experience demonstrating this competency
include: resolving routine and non-routine problems, questions, or
complaints; developing and maintaining strong, mutually supportive
working relationships with customers; conducting evaluation of
support to determine quality of services and customer satisfaction,
and recommending procedural changes based on customer need or
changes in policy and/or regulation; (3) Oral Communication -
Expresses information (for example, ideas or facts) to individuals
or groups effectively, taking into account the audience and nature
of the information (for example, technical, sensitive,
controversial); makes clear and convincing oral presentations;
listens to others, attends to nonverbal cues, and responds
appropriately. Examples of IT-related experience demonstrating this
competency include: convincingly conveying complex information to
customers; presenting thoughts that are well-organized and
demonstrating confidence in the facts and ideas; adjusting style
when working with individuals with different levels of
understanding; using various methods to explain and convey
information; and (4) Problem Solving - Identifies problems;
determines accuracy and relevance of information; uses sound
judgment to generate and evaluate alternatives, and to make
recommendations. Examples of IT-related experience demonstrating
this competency include: solving complex or sensitive problems by
developing and proposing strategic alternatives; identifying
possible conflicts and shared benefits; helping team anticipate
problems and identifying and evaluating potential sources of
information; providing feedback and coaching to others to help
solve problems; engaging appropriate stakeholders when developing
solutions in order to understand and incorporate multiple
perspectives and needs; evaluating the effectiveness of decisions
and adjusting future decisions as appropriate. This definition of
specialized experience is typical of work performed at the next
lower grade/level position in the federal service (GS-11).
Some federal jobs allow you to substitute your education for the
required experience in order to qualify. For this job, you must
meet the qualification requirement using experience aloneno
substitution of education for experience is permitted.
Education
This job does not have an education qualification requirement.
Additional information
A current Army employee with personal competitive status accepts a
time-limited appointment, the Army employee forfeits their
permanent status and becomes subject to the provisions of the term
or temporary appointment. Permanent employees who accept
time-limited appointments will not have placement rights to the
previously held permanent position at the end of the time-limited
appointment. Employees who accept such time-limited appointment
opportunities will be required to sign a statement of
understanding.
A career with the U.S. government provides employees with a
comprehensive benefits package. As a federal employee, you and your
family will have access to a range of benefits that are designed to
make your federal career very rewarding. Opens in a new windowLearn
more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold
and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific
benefits offered. How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the
qualifications above.
Once the announcement has closed, a review of your application
package (resume, supporting documents, and responses to the
questionnaire) will be used to determine whether you meet the
qualification requirements listed on this announcement.
If, after reviewing your resume and/or supporting documentation, a
determination is made that you have inflated your qualifications
and/or experience, you may lose consideration for this position.
Please follow all instructions carefully when applying, errors or
omissions may affect your eligibility.
You should list any relevant performance appraisals and incentive
awards in your resume as that information may be taken into
consideration during the selection process. If selected, you may be
required to provide supporting documentation.
Veterans and Military Spouses will be considered along with all
other candidates.
A career with the U.S. government provides employees with a
comprehensive benefits package. As a federal employee, you and your
family will have access to a range of benefits that are designed to
make your federal career very rewarding. Opens in a new windowLearn
more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold
and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific
benefits offered.
As a new or existing federal employee, you and your family may have
access to a range of benefits. Your benefits depend on the type of
position you have - whether you're a permanent, part-time,
temporary or an intermittent employee. You may be eligible for the
following benefits, however, check with your agency to make sure
you're eligible under their policies.
The documents you are required to submit vary based on whether or
not you are eligible for preference in federal employment. A
complete description of preference categories and the associated
required documents is in the Applicant Checklist for Public
Announcements.
As described above, your complete application includes your resume,
your responses to the online questionnaire, and documents which
prove your eligibility to apply. If you fail to provide these
documents, you will be marked as having an incomplete application
package and you will not be considered any further.
1. Your resume:
To apply for this position, you must complete the online
questionnaire and submit the documentation specified in the
Required Documents section above.
The complete application package must be submitted by 11:59 PM
(EST) on 05/21/2024 to receive consideration
Agency contact information
Army Applicant Help Desk
Website
https://portal.chra.army.mil/hr_public?id=app_inq
Address
GT-W0FNAA US AMC PRINT AND MEDIA DISTRIBUTION CTR
DO NOT MAIL
Fort Belvoir, VA 22060
US
Next steps
If you provided an email address, you will receive an email message
acknowledging receipt of your application. Your application package
will be used to determine your eligibility, qualifications, and
quality ranking (as applicable) for this position. If you are
determined to be ineligible or not qualified, your application will
receive no further consideration.
The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
The documents you are required to submit vary based on whether or
not you are eligible for preference in federal employment. A
complete description of preference categories and the associated
required documents is in the Applicant Checklist for Public
Announcements.
As described above, your complete application includes your resume,
your responses to the online questionnaire, and documents which
prove your eligibility to apply. If you fail to provide these
documents, you will be marked as having an incomplete application
package and you will not be considered any further.
1. Your resume:
How to Apply
To apply for this position, you must complete the online
questionnaire and submit the documentation specified in the
Required Documents section above.
The complete application package must be submitted by 11:59 PM
(EST) on 05/21/2024 to receive consideration
Agency contact information
Army Applicant Help Desk
Website
https://portal.chra.army.mil/hr_public?id=app_inq
Address
GT-W0FNAA US AMC PRINT AND MEDIA DISTRIBUTION CTR
DO NOT MAIL
Fort Belvoir, VA 22060
US
Next steps
If you provided an email address, you will receive an email message
acknowledging receipt of your application. Your application package
will be used to determine your eligibility, qualifications, and
quality ranking (as applicable) for this position. If you are
determined to be ineligible or not qualified, your application will
receive no further consideration.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Keywords: United States Army Print and Media Distribution Ce, Belleville , Information Technology Specialist (Systems Analysis), IT / Software / Systems , Saint Louis, Illinois
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