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Software Integrator/Support Field Technician

Company: Videojet Technologies, Inc.
Location: Belleville
Posted on: November 14, 2022

Job Description:

Who We AreVideojet Technologies is a world-leader in the product identification market, providing in-line printing, coding, and marking products, application specific fluids, and product life cycle services. Videojet has more than 325,000 printers installed worldwide. Our customers rely on Videojet products to print on over ten billion products daily. Customers sales, application service and training support is provided by direct operation with over 3,000 team members in 26 countries worldwide. In addition, Videojet's distribution network includes more than 400 distributors and OEM's, serving 135 countries .What We ValueWe believe that real breakthroughs come from teams that think big and respect each other's differences - different ideas, different perspectives, and different experiences. We encourage all voices to be heard, both internally as we collaborate and externally as we listen to our customers' most pressing needs. And we would love to have you on this journey with us! Apply today.The Software Integrator/Support Field Technician is a unique opportunity to:

  • Be responsible for testing and onsite implementation of Videojet Laetus software, hardware, Vision Inspection equipment and solutions.
  • Evaluate and test vision opportunities for feasibility using customer supplied samples and Laetus vision equipment.
  • Gather the necessary documentation and information to prepare for onsite installations, including functional specifications, system schematics, and training information.
  • Coordinate onsite efforts with customer contacts including, project managers, electrical and mechanical engineers, software developers, IT personnel and maintenance.
  • Provide direction for Videojet field service technicians assigned to the project. Provides status updates to the assigned Solutions Project Manager.
  • Perform troubleshooting duties associated with the support of Solutions' systems, which incorporates both Videojet Technologies Inc. (VTI), and Laetus products, as well as outside vendor's products.
  • Participate in continuing education meetings and training to keep current on VTI equipment, Laetus VI vision systems, outside vendor products. Networking, and related platforms.Your responsibilities include:
    • Follow standard practices and specific documents to troubleshoot, test and modify Videojet solutions.
    • Travel requirements - 50% - 75%
    • Work with Project Managers, Solution and Industrial Sales Engineers, and vendor and customer project participants from all disciplines to understand the specifications required in meeting the customer needs.
    • Interface with customer to understand installation requirements, provide technical advice and solve field problems. Perform field installation of software and hardware applications.
    • Train customers on installed software and hardware equipment and document installations and other project tasks.
    • Perform product/application testing and verification of design.
    • Support field installations.
    • Effectively communicate with personnel from other Videojet departments to resolve complex customer issuesYour Education and/or Background Experience will include:
      • Education - Associates Degree in technical discipline preferred, such as Information Technology, Computer Science or Electronics Technology or equivalent experience
      • Work experience - 5+ years' experience in target areas desired, Windows operating system, network/computer systems/database, configuration and troubleshooting required. Machine vision experience is desired, not required. Prior experience as an Installation/Service Technician or in Electronic Assembly/Service.
      • Specialized Skills - Installing and testing/supporting computer networks. Must possess strong understanding of troubleshooting methodologies, network systems, databases and computers; along with the ability to discuss the related issues with the customers in familiar terms. Prior use of Microsoft Access and SQL including building Queries, Forms, and ODBC connections. Experience with machine vision systems, including code reading, image capture and comparison, and OCR/OCV, is a plus, not required. Must be innovative and possess the ability to conceptualize and examine solutions for customers. Possess ability to communicate effectively both orally and in writing, and have the necessary people skills to function in a team environment. Our Offer:We grow talent; we give you the opportunity to develop your career based on your strengths. Videojet is a career destination for engaged, passionate and talented people who are driven to seek innovation, growth and opportunity.A career with Videojet will push you and challenge you, providing growth opportunities and then prospects to advance your career.If you are a driven high achiever, you will work with committed, like-minded people, giving you the support to reach your full potential.At Danaher, your potential is amplified. Our culture of continuous improvement defines who we are, drives our success, and translates to a career without limits for our team of 65,000 intellectually curious associates#LI-KP1When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at to request accommodation.If you've ever wondered what's within you, there's no better time to find out.

Keywords: Videojet Technologies, Inc., Belleville , Software Integrator/Support Field Technician, IT / Software / Systems , Belleville, Illinois

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