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Customer Service Representative

Company: Ajulia Executive Search
Location: Belleville
Posted on: December 2, 2018

Job Description:

Customer Service Representative near Belleville, IL

Responsibilities:

Manage large amounts of incoming calls, process customer orders, answer questions and emails

Identify and assess customers' needs and recommend products

Build sustainable relationships and trust with customer accounts through open and interactive communication

Enter data RMA's

Greet people and direct or escort them to their destinations

Minimize any customer complaints by resolving issues

Keep customers updated with their progress of enquiry

Provide accurate, valid and complete information by using the right methods/tools

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Requirements:

Associates or a H S Diploma

Strong communication and computer skills

Knowledge of software applications like ERP, Microsoft Suite - EXCEL

Benefits:

Direct hire

Full time

Ask for: Ifat Khan

Ajulia Executive Search is a New Jersey based Executive Search Firm specializing in retained searches in multiple sectors, including Manufacturing, Finance, IT, Legal, and Pharmaceutical. We have a nationwide client base and offer services in temporary and direct hire placements.

Keywords: Ajulia Executive Search, Belleville , Customer Service Representative, Hospitality & Tourism , Belleville, Illinois

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