Behavioral Health Paient Care Coordinator
Company: Family Care Health Centers
Location: Saint Louis
Posted on: February 28, 2026
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Job Description:
Job Description Job Description Description: I. BASIC FUNCTION:
The Patient Care Coordinator (PCC) is an integral member of the
Health Center’s care team and supports the Health Center and its
patients to achieve enhanced clinical quality outcomes through
patient-centered intradepartmental coordination. The PCC will
accomplish this through scheduling patients, performing EHR chart
review, pre-visit planning and huddling with care teams,
coordinating with referral specialists to track patients to ensure
test and appointment completion, and outreaching to patients. All
employees of FCHC must ensure service standards are delivered,
including: FCHC Core Demonstrates a commitment to FCHC mission and
vision. Demonstrates a positive attitude towards patients,
employees, role, and the health center. Demonstrates FCHC core
values (accountability, courtesy, excellence, flexibility,
integrity, respect). Customer Service and Professionalism Smiles
and makes appropriate contact, greets individuals upon entry into
building and space. Is customer service oriented to both internal
(colleagues) and external (patients, clients, vendors, etc.)
Customers. Treats patients, customers and colleagues with dignity
and respect. Provides timely response to requests, tasks, and
inquiries. Demonstrates good service turnaround. Demonstrates good
communication skills and communicates in a tactful manner. Exhibits
conflict resolution skills in order to foster effective working
relationships and embraces a team approach. Adheres to FCHC’s dress
code policies. Employee appearance and grooming appropriate.
Show(s) Consistently shows commitment to position and team
performance (i.e., attendance and punctuality). Consideration and
acceptance of cultural differences of others; works well with
individuals of diverse backgrounds, supporting a culture of
justice, equity, diversity, and inclusion. Participates in training
and professional development and completes required trainings in a
timely manner. Safety Adheres to and promotes a culture of safety
and cleanliness. Adheres to HIPPA/Confidentiality standards.
Respectful of FCHC property, properly and safely uses Health Center
Equipment. II. INTRADEPARTMENTAL RELATIONSHIPS: Department Officer:
Chief Behavioral Health Officer Reports to: Behavioral Health
Program Manager Supervises: None PATIENT CARE COORDINATOR Page 2.
III. PRIMARY RESPONSIBILITIES: Patient Outreach Contacts patients
via reminder letter, telephone call, or patient portal message to
schedule appointments and remind patients about overdue care,
including procedures, lab tests, and appointments related to
quality metrics. Performs chart review prior to outreach to ensure
that CQM and related information is accurate and up to date.
Utilizes motivational interviewing skills as necessary to
appropriately engage patients, directing and receiving support from
clinical care team(s) when necessary. Documents outreach and other
notes in EHR and other databases for quality contracts and to
communicate to clinical and ancillary team’s information about care
that is due for individual patients. Prepares and facilitate
distribution of pre-visit planning documents as directed for care
teams. Identifies best practices for effective outreach and provide
recommendations to pertinent staff accordingly. Chart Review, Care
Coordination, and Follow-Up Performs EHR chart review for EHR based
quality measures and reconcile with excel spreadsheets as required
for ACO and other clinical quality measures (CQM). Compares
supplemental claims and consult notes with EHR records and update
as necessary to prepare for upcoming patient appointments, hospital
transitions. Gathers and prepare recent specialist notes and
hospital discharges for upcoming patient appointments. Checks Cyber
Access for Medicaid patients. Coordinates with providers and
outreach to patients to complete quality metrics. Assist Nursing
Team with Patient Care Answers patient phone calls and schedule
patient appointments as directed. Assists nursing team with
scheduling new patient appointments. Prepare patient for their
first visit with FCHC Behavioral Health Clinician and obtain
medical records as necessary to prepare chart for Behavioral Health
Clinician. Completes paperwork associated with referrals including
but not limited to prior authorizations, patient letters, consult
notes. Contacts patients for negative/normal test results via phone
or patient portal. Checks Cyber Access for medication adherence and
hospitalizations. Coordinates outside refill requests. Coordinates
faxes in provider flow and distributes to appropriate personnel.
IV. PERIODIC DUTIES: Participates in Center staff problem solving
groups. Performs other duties as assigned. V. WORKING
RELATIONSHIPS: Experience and demonstrated abilities for working in
a multi-cultural setting. Ability to collaborate and interact with
a diverse group of health care professionals. Inside Center: All
inclusive. Outside Center: Clients, community organizations and
agencies, professional colleagues and organizations, managed care
organizations, health center-controlled network. VI.
QUALIFICATIONS/ POSITION REQUIREMENTS: Associate Degree or
equivalent work experience required. Graduate of an accredited
college or university with a Bachelor’s Degree in Business or
Health Administration, Public Health or related field preferred.
Minimum of two (2) years experience in a health care setting;
experience in a community health center is a plus. Experience as a
Medical Assistant is a plus. Knowledge of chronic care management
preferred. Familiarity with managed care organizations preferred.
Excellent verbal and written communication skills required. VII.
ESSENTIAL FUNCTIONS/ KEY COMPETENCIES: Experience with electronic
health records. Experience and demonstrated abilities for working
in a multi-cultural setting. Ability to strongly embrace and
personify the mission of the Family Care Health Centers. Ability to
organize and prioritize work appropriately. Excellent patient and
client relations skills. VIII. CONTINUING EDUCATION: Active
professional development as demonstrated through attendance in
seminars, continued education programs, etc. is strongly
encouraged. Satisfactory maintenance of continuing education
standards as established by professional licensing requirements.
IX. CONFIDENTIALITY: Respect for and maintenance of client and
staff confidentiality is required. The above
responsibilities/duties describe the chief function (requirements)
of the job (holder) and are not to be considered a detailed
description of every responsibility/duty (requirement) of the job
(holder). Requirements:
Keywords: Family Care Health Centers, Belleville , Behavioral Health Paient Care Coordinator, Healthcare , Saint Louis, Illinois
