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Bi-Lingual Case Management Associate (Remote)

Company: Allsup Employment Services
Location: Belleville
Posted on: November 17, 2021

Job Description:

Allsup True Help. Rewarding. Teamwork. Allsup LLC is a people-centered organization with a team of hundreds who are dedicated to helping people with disabilities lead lives that are as financially secure and healthy as possible. We enjoy working together to make a difference, get the job done, and find solutions for our customers. You will enjoy a collaborative workplace, with rewarding results where your opinion matters. We have a great benefits package and paid time off program, with casual dress and a comfortable work environment. Many positions have no weekends, or minimal weekend work. Youll have a predictable work schedule, the potential to work from home, and enjoy an employee-centered work life and have fun. Even better, you can develop your own knowledge and professional skills through a self-driven personal improvement approach to professional development. Our business takes complex federal programs and makes them easier for people to navigateincluding SSDI, veterans disability, return to work and Medicare. Drive your expertise and advancement with the support of your supervisor and our organization. Job Functions: Will manage inactive vocational caseload as assigned (employed) Will complete IWPs and other duties as requested Will Complete paystub follow-ups Provides assistance to the aligned Case Manager - Completes conference calls with beneficiary/SSA, as identified by Case Manager - Other duties as directed by Management Reviews SSA correspondence and completes 820/821 documents, as necessary Completes follow-up on and obtains SSA-3288 document, as necessary Faxes paystubs to SSA, upon request Listen to voice mails and creates appropriate tasks Reviews emails, placing them in the correct beneficiarys file and setting applicable tasks Ability to effectively manage phone/emails conversations with beneficiaries and have the ability to build rapport and redirect conversation Will manage appropriate phone queues - Handles inbound, outbound calls as well as voicemails providing beneficiary assistance and education, with focus on first call resolution (deescalate call) Provides on-going education to the beneficiary about the Social Security Administration Ticket-to-Work program, and encourages on-going participation including paystub submission Achieves performance targets Maintains strict confidentiality of beneficiary and Allsup information Requirements: Must be able to speak English and Spanish Ability to learn, retain and apply information Ability to multitask effectively in a fast paced environment Strong organizational skills Excellent written/verbal communication and customer relations skills Must be flexible, adaptive and responsive to change Highly motivated and target driven Benefits: Health Insurance Dental Insurance Vision Insurance 401(K) Matching Short-Term and Long-Term Disability Insurance Life Insurance Paid Time Off Paid Holidays Flexible Spending Account Tuition Reimbursement Employee Assistance Program Schedule: Monday to Friday Daytime Hours Fully Remote Allsup is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Allsup Employment Services, Belleville , Bi-Lingual Case Management Associate (Remote), Executive , Belleville, Illinois

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