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Problem Management Analyst (Senior)

Company: Perspecta
Location: Belleville
Posted on: January 11, 2020

Job Description:

Business Group HighlightsDefenseThe Defense group supports the Department of Defense (DoD) mission to keep our homeland and its citizens safe. We provide solutions to improve the Nation's defense by providing software, systems engineering, IT, training and logistics and fleet management solutions.ResponsibilitiesEvery day at Perspecta, we enable hundreds of thousands of people to take on our nation's most important work. We're a company founded on a diverse set of capabilities and skills, bound together by a single promise: we never stop solving our nation's most complex challenges. Our team of engineers, analysts, developers, investigators, integrators and architects work tirelessly to create innovative solutions. We continually push ourselves to respond, to adapt, to go further. To look ahead to the changing landscape and develop new and innovative ways to serve our customers.Perspecta works with U.S. government customers in defense, intelligence, civilian, health care, and state and local markets. Our high-caliber employees are rewarded in many ways not only through competitive salaries and benefits packages, but the opportunity to create a meaningful impact in jobs and on projects that matter.Perspecta's talented and robust workforce 14,000 strong stands ready to welcome you to the team. Let's make an impact together.Perspecta has an immediate/upcoming need for a Problem Management Analyst (Senior) in theBelleville, IL area.Perspecta is currently looking for dedicated, dependable, and reliable Senior Level Problem Management Analyst to support the upcoming GSMO-II contract with Defense Information Systems Agency (DISA). DISA provides network operations management support to its national security customers via Department of Defense (DoD) Information Networks/Defense Information System Network (DODIN/DISN) capabilities which are deployed and operated worldwide. DODIN/DISN capabilities are functionally a system-of-systems entity that is in a continuing sustainment phase of its life cycle. We are looking for problem managers in a following technical areas: Transport (Optical and Transport), IP, and Voice and Video over IP also known as Unified Capabilities.These positions will support the GSM-II program and in particular the Operational Engineering Division at DISA Global Operational Command (DGOC). Tasks include:Provide advanced troubleshooting and problem resolution of complex network problems.Assist in the identification of events (alarms) that require modifications in support of Auto-ticketing and Event Correlation projects.Perform trend analysis on incidents, DISN SLA performance and element management alarms to determine which re-occurring incidents require proactive problem management activities.Performing escalation support to Network Operations Technicians.Interacting with vendor Technical Assistance Center (TAC) personnel to gather needed data to create hardware replacement order.Troubleshooting the following:Cisco Unity Connection features, subscribers, call handlers and call routing rules, Cisco routing and switching rules, orOptical Transport equipment CIENA 6500, CIENA Corestream, CISCO MSPP, orJuniper and Cisco routersAbility to interact with Senior Management and Technical Leaders via strong communication skills.QualificationsEducation and Experience Required:Bachelor's degree in Computer Science, Engineering, Business, or related field or equivalent work experience.May have Master's degree in related field.Often holds intermediate-level certification(s) in work field.Typically 8+ years of relevant IT experienceDoD 8570 certification at IAT level II Security+ CEDoD Secret Security Clearance with eligibility for Singe Scope Background Investigation (SSBI) Knowledge and Skills Required:Typical skills include proficiency in one of the following technologies:Transport:Optical Transport equipment CIENA 6500, CIENA Corestream, CISCO MSPP 15454/15310, SYCAMORE ODXC 16K/9K, XTERAProminaIP:CISCO/Juniper Routers (ESR and ASR)IPSEC configuration, troubleshooting, and design experienceMPLS configuration, troubleshooting, and design experienceExperience troubleshooting and configuring IP networks using at least one of the following routing methods: BGP, ISIS or OSPF, Static routing.UC:Experience with Cisco Voice platforms, Call Manager, Unity, VOIP gateway, SIP, PRI's, Dialing plans, and Cisco Unified Boundary Element (CUBE)Excellent knowledge of SIP signaling and call-flowsExperience in SIP internetworkingExcellent working knowledge of Secure Real-Time Transport Protocol (SRTP) including G.711 and G.729 codecs, and Digital Tone Multi Frequency (DTMF)Experience with Oracle SBCs and Cisco CUBEsExcellent working knowledge of Unified Capabilities protocols (SRTP, RTP, IP, UDP, QOS, DSCP, etcJRSS:Expertise in one or more of the following: IP routing, QoS, traffic engineering, DNS; Web Content Filtering, FPCAP, Network appliances (WAN acceleration, etc).Ability to work in a team focused, dynamic environment.Requires expertise in two or more of the following devices/vendors: CISCO,Juniper, Palo Altos, F5 Big IP, Sourefire, Bivio, Lancope, Fidelis. NIKSUN, Arcsight.Preferred Qualifications:CCNP or equivelant Juniper certificationsCCNP CollaborationCCNP Routing and SwitchingDISA/DoD experienceITIL v3 FoundationAbout PerspectaWhat matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sector-from investigative services and IT strategy to systems work and next-generation engineering.Our promise is simple: never stop solving our nation's most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to just that, as a partner of choice across the entire sector.Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories.OptionsApply for this job onlineApplyShareEmail this job to a friendReferSorry the Share function is not working properly at this moment. Please refresh the page and try again later.Share on your newsfeedAs a government contractor, Perspecta abides by the following provisionPAY TRANSPARENCY NONDISCRIMINATION PROVISIONThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) - provided by Dice

Keywords: Perspecta, Belleville , Problem Management Analyst (Senior), Executive , Belleville, Illinois

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